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Here’s What To Do If Your Outlook Is Not Connected To The Server

Justin Cener ~ Modified: March 13th, 2024 ~ How to, Tips ~ 5 Minutes Reading
Struggling with the “Outlook is not connected to the server” issue? This blog post will put an end to it. In this article, we will explore the causes that stem this issue for users and the famously known solutions to rectify it.

Email communication is a crucial part of business and personal conversations in today’s digital age. Microsoft Outlook, a widely used email client, has become indispensable for millions of users across the globe. However, encountering the dreaded “Outlook is not connected to the server” error disrupts productivity and causes frustration for users.

When Outlook displays the message “Outlook is not connected to the server,” it indicates a failure in establishing a connection between the email client and the mail server. This disruption prevents Outlook from sending or receiving emails, thus hindering normal workflow. So, without further ado, let’s dive right into the article. But first, let’s see the reasons behind the issue.

Reasons Why Outlook Cannot Connect to the Server

As we know, numerous causes can stem the issue. Here are some possible causes:

  • Internet Connectivity Issues: Check if other applications can access the internet. In addition to that, disable firewalls or antivirus software temporarily.
  • Incorrect Server Settings: Verify the server address and port number with your email provider or IT department.
    Server Outage or Maintenance: Contact your email provider or IT to check if there are any service disruptions.
  • Outlook Add-ins or Conflicting Software: Disable any recently installed add-ins or third-party software. Try running Outlook in Safe Mode.
  • Cached Credentials: Clear Outlook’s cached credentials and re-enter your account details.
  • Outlook Profile Issues: Create a new Outlook profile and reconfigure your email account.
  • Outdated Outlook Version: Check for and install any available Outlook updates.

So, these are the most common reasons that stem the issue. By identifying and addressing the underlying cause of the “Outlook is not connected to the server” issue, you can troubleshoot and resolve the problem effectively.

Here’s What to Do When Outlook is Not Connecting to the Server

  • Check Server Settings: Verify that the server settings in Outlook are correct. Even a minor mistake in server addresses, port numbers, or authentication settings can cause connectivity issues. Moreover, pay close attention to details and compare the settings with those provided by your email service provider.
  • Create a New Outlook Profile: Sometimes, corruption in the Outlook profile can cause connectivity problems. Creating a new Outlook profile can help resolve these issues. To create a new profile, follow these steps:
    • Close Outlook if it’s running.
    • Go to Control Panel > Mail/ Mail and Fax > Show Profiles.
    • Click on “Add” to create a new profile, then follow the on-screen instructions to set it up.
    • Once done with creating a new profile, open Outlook and configure your email account.
  • Repair your Outlook Data Files: Outlook data files when corrupted, lead to connectivity issues. You can use the built-in scanpst.exe tool to repair corrupted Outlook files. Here’s how:
    • Close Outlook.
    • Search for “scanpst.exe” on your computer. The location of this tool may vary depending on your Outlook version and installation.
    • Then, run the Inbox Repair Tool and select the PST file you want to repair.
    • Follow the provided prompts to complete the repair process.
    • Once repaired, reopen Outlook and check if the issue persists.
  • Disable Add-ins: Sometimes, third-party add-ins in Outlook can interfere with its functionality and cause connectivity problems. Therefore, try disabling all add-ins and then gradually enable them one by one to identify the problematic add-ins. You will find the option to disable add-ins from the Outlook options menu.
  • Check for Software Conflicts: Conflicts with other software installed on your computer can sometimes cause Outlook connectivity issues. Thus, try running Outlook in safe mode to rule out conflicts with third-party software. To do this:
    • Hold down the Ctrl key.
    • Click on the Outlook shortcut.
    • Confirm if the issue persists in safe mode.
  • Reinstall Outlook: As a last resort, you can try uninstalling and reinstalling Outlook to see if it resolves the connectivity problem. Ensure backing up your Outlook data files before uninstalling.

Contact Microsoft support or your email service provider for further assistance if you’ve tried all these steps and still can’t resolve the “Outlook is not connected to the server” issue. They may provide you with insights or solutions specific to your situation.

What Do Experts Suggest When Outlook is Not Connected to the Server?

As witnessed above, various reasons cause Outlook to disconnect from the server. This disconnect, then, renders the OST file an orphan and inaccessible to users. Upon that, Microsoft itself states that there is no possible way to relink the orphaned and corrupted OST file to the server. Therefore, the only way to access your Outlook file data is to convert it into the appropriate format.

Use the astonishing Corbett OST to PST Converter to accomplish a smooth and reliable conversion. This commendable utility is extremely proficient in fixing issues like Outlook cannot connect to the server. In addition to that, it comes with various specially designed features that not only make the entire process efficient but also add to the overall functionality of the tool.

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So There You Have It

Don’t panic if you see the “Outlook is not connected to the server” message. With a little troubleshooting, you can usually get things back up and running smoothly. Along with that, check your internet, review your settings, and make sure the server is working. If all else fails, don’t hesitate to reach out to tech support for further assistance. You’ll be back to sending and receiving emails in no time!