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How to Fix Outlook Stuck at Loading Profile? Complete Guide

Shaks George ~ Modified: March 13th, 2024 ~ How to ~ 6 Minutes Reading

In today’s time where emails are one of the most effective methods of communication, a minor glitch in its accessibility can create a major hindrance in the productivity of its users. Outlook, a famous email client for individuals as well as professionals is used for its great features and email management services, however, sometimes they encounter “Outlook stuck at loading profile” issue.

This can be very frustrating and lead to unnecessary delays as well as negatively impact the productivity of users. But you don’t need to worry anymore as we will discuss the best tips to resolve Microsoft Outlook profile not loading issues in an easy way.

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Learn Reasons Why Outlook Hangs on Loading Profile

There are various reasons that can contribute to the Outlook app stuck on loading profile issues, to understand it better, let us discuss some of the most common ones here.

  • With time the size of the mailbox increases due to more emails, attachments, and folders, which slows down the profile loading process.
  • Unstable or poor internet connectivity can lead to Outlook stuck at loading profile issues, and third party add-ins also can hang during the application’s loading phase.
  • Users might have an outdated version of Outlook or the data files used by the Outlook application (PST/OST) may be corrupted, leading to various compatibility issues.
  • Ensure that you have a recent Windows version installed on your system and that the antivirus or security software doesn’t interfere with the Outlook application’s functionality.

Top 5 Solutions for Outlook Stuck at Loading Profile

We have already discussed the reasons why users might be facing Outlook cannot load profile issues, but what is the solution for this? Well, you don’t have to look anywhere else as we have discussed the top 5 solutions that are easy to use and will resolve the Outlook hangs on loading profile problems.

  • Open Outlook as an Administrator

Users don’t have to open the MS Outlook app as an Administrator in a normal case to access their email data, but in this case running it as an Administrator can fix things.

  1. Open the Windows panel on your system and in the search bar type “Outlook”.
  2. From the search results, “Right-click” on the Outlook icon and select the “Run as Administrator” option.
  3. A dialog box will appear, click on “Yes” to successfully open Outlook as Administrator.
  • Outlook App Stuck on Loading Profile? Disable Add-Ins

There can be certain add-ins that may be affecting the processing speed of the Outlook application, users can disable them with the help of the following step by step method.

  1. Press the “Windows + R” key together to open the Run box, type “Outlook.exe/safe” and then click on the “OK” button.
  2. Select the “Outlook” option from the “Profile Name” drop down menu and click on the “OK” button to confirm.
  3. Now, click on “File”, go to “Options”, select “Add-ins” from the list, and then click on the “Go” button.
  4. Next, uncheck all the enabled “Add-ins”, click on “OK” and then restart your Outlook application.
  • Try Repairing Corrupted Outlook Files

Users face Outlook stuck at loading profile issues if one or more of its data files are corrupted, in order to repair them follow the below mentioned steps.

  1. Search for “Outlook” on your system, right click on the app, and select the “Properties” option.
  2. Go to the “Shortcut” bar and click on the “Open File Location” button to open the Outlook installation directory.
  3. From the list search for “SCANPST.EXE” and double click to open it in the Outlook Inbox Repair Tool.
  4. Next, click on the “Browse” button, select the required PST file, and then click on the “Start” button to initiate the scanning process.
  • Turn Off Antivirus or Use Outlook in Aeroplane Mode

To solve the Outlook app stuck on loading profile issues, users may need to temporarily disable your antivirus program or software. The antivirus software can be interfering with the Outlook application, and to stop that just open your antivirus program, look for the option to turn off real-time protection and it will temporarily disable the antivirus protection.

Another way to solve this problem is to try using the Outlook application in Airplane mode; doing this will open it offline. This method is useful as sometimes Outlook is trying to access something online and failing continuously that results in the Loading Profile screen error.

  • Create a New Profile to Solve Outlook Hangs on Loading Profile

In case you are not able to solve your problem with any of the solutions discussed above, the only option left is to create a new Outlook profile by following the below mentioned steps.

  1. Go to the “Control Panel” on your system and then click on the “Mail” option.
  2. Now, a Mail Setup window will open on your system, click on the “Show Profiles” button.
  3. Another window will open, click on “Add” and follow the prompts to create a new Outlook profile.
  4. Once your new profile is set, click on the “Always use this profile” radio button and then click on “OK”.

Expert Solution for Outlook Stuck at Loading Profile

The above mentioned solutions may work but can be very time consuming and requires some technical knowledge at the individual user level. But what if users want to access their email data on an urgent basis, in that case, you can take the help of the Corbett PST Viewer Tool which is an expert recommended professional software.

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Users can directly import their PST data files in the software to preview it in the 4 different modes with complete email data along with its related attachments. They also get an Advance Search option to get quick access to required emails and is compatible with all the editions of Windows (32-bit and 64-bit) OS.


In this article, we have discussed the various solutions to resolve Outlook stuck at loading profile issues, users can try any of them as per their convenience. These methods can take some time, hence, if you want instant access to your Outlook email data then you can take the help of the expert recommended tool mentioned above in the article.

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