What To Do When Yahoo Mail Attachment Preview Not Working?

Yahoo Mail is one of the best email services, with 227 million users enjoying features like massive storage (1 TB) and smooth dashboard accessibility. Many Yahoo Mail users face the issue of  Yahoo Mail attachment preview not working, complaining that they can’t view attachments before downloading them. The user queries mentioned below describe this problem in detail:

“I can’t preview attachments in Yahoo mail. Whenever I click on a document, the preview gets blank, leaving me no option except to save and view it. I don’t wish to save the documents to view & read the data I receive, so any suggestions for fixing this issue are most welcome.” – Theo Martinez, Germany.

Many users also complain that Yahoo Mail cannot open PDF attachments, creating file-accessing issues more critical than they can imagine. If you also have problems with the attachment preview feature in your Yahoo Mail account, this blog is the perfect place to learn how to fix this issue!

Factors Behind “Can’t Preview Attachments in Yahoo Mail” Issue

There are two main factors behind Yahoo Mail’s attachment preview getting blank problem, and we will discuss them in the following points:

• Preview Not Supported by Web Browser – The web browser you use for accessing your Yahoo Mail emails doesn’t support the attachment preview feature, and this may happen due to irregular updates or some technical issues with the browser, leading to the “can’t open attachments in Yahoo mail” issue.
• Yahoo Scan Unable to Scan Attachment – Every email service automatically scans email attachments for any possible malware infection, and Yahoo Mail also scans every attachment you receive with your emails. Due to some technical or browser-related reason, Yahoo Mail can’t scan your attachments, leading to the preview panel not showing the files you receive.

We will discuss the reasons users have with the attachment preview panel, so keep reading the blog!

Reasons For Yahoo Mail Attachment Preview Not Working

Many reasons are responsible for Yahoo Mail users experiencing a blank preview screen when opening attachments, and some of them are:

• Internet Issues – The primary reason users can’t preview attachments in Yahoo Mail is instability with the internet connection. They can access emails but preview attachments if their internet connection is unstable.
• Outdated or Unsupported Web Browser – Another reason users can’t open attachments in Yahoo Mail is using an outdated or unsupported web browser. Yahoo Mail supports only Google Chrome, Mozilla Firefox, Safari and Microsoft Edge as the official Yahoo Mail accessing browsers. If you use any of these browsers and haven’t updated it for a long time, you may face the Yahoo Mail attachment preview not working issue. Using an unsupported web browser also leads to the same result as using an un-updated browser.
• No PDF Reader – The main reason Yahoo Mail cannot open PDF attachments is the absence of a PDF reader for Yahoo emails on the browser. Yahoo and other email services have PDF, Word, Excel, and PowerPoint readers pre-configured with every account to help users preview every attachment without opening it separately. If you print Yahoo email and don’t have a PDF Reader (like Adobe Reader) installed, you will still face PDF file accessibility issues.
• Antivirus Interference – Another reason for the Yahoo Mail attachment preview not working is the interference of your computer’s antivirus in email attachment previewing. The antivirus’ strong email protection settings may mistakenly mark every attachment as “harmful,” you can’t preview attachments in Yahoo Mail, leading to a blank preview screen when you click on the file to view it.
• Outdated Computer – Using Yahoo Mail on a web browser on a computer that is not updated regularly is another reason you can’t open attachments in Yahoo Mail since it will run slowly. And your Yahoo Mail emails won’t open any files you receive with your emails.
• Encrypted PDF File – Yahoo Mail cannot open PDF attachments if you receive them password-protected. You must ask for the password of the PDF files you receive from the senders to view them on your Yahoo Mail account.

These reasons convey the necessity to resolve the Yahoo Mail attachment preview not working, and the following section highlights the solutions for fixing this problem. The reasons discussed above highlight a blank preview screen when opening attachments in the Yahoo Mail issue, and we will explore the solutions for fixing this problem.

Can’t Preview Attachments in Yahoo Mail – Resolved

You can manually solve the “can’t open attached documents in Yahoo Mail” issue by following these solutions and selecting your desired one. The manual methods we are going to explain here today are:

• Install Adobe Reader
• Restart your computer
• Disable Browse Add-ins/Extensions
• Request an Non-Encrypted PDF file
• Change antivirus email settings
• Re-login into your Yahoo account

As you see, these are the manual approaches we are going to elaborate on in this article. Now that we know what these are, let us move on and further explain them.

Install Adobe Reader

If Yahoo Mail cannot open PDF attachments, download and open them on your computer with a PDF reader like Adobe Acrobat Reader. If you don’t have it, install it from Adobe’s website or your computer’s Microsoft Store.

Restart Your Computer

Another solution to fix the Yahoo Mail attachment preview not working is to restart your computer since an overheated or overworked computer can cause this problem in Yahoo Mail. Restarting your computer can fix the attachment preview screen getting blank problem.

Disable Browser Add-ins/Extensions

Removing all the add-ins or extensions you have added to your web browser is another way to solve the “can’t preview attachments in Yahoo Mail” problem. You can remove them by going to the Extensions page and clicking Remove to resolve the attachment screen getting blanked issue.

Request An Non-Encrypted PDF File

Requesting an unlocked PDF file from the email sender is another way to solve the Yahoo Mail cannot open PDF attachments issue. This way, you can easily view PDF files before downloading them on your computer.

Change Antivirus Email Settings

Changing the email protection settings of the antivirus you have installed on your computer is another solution for solving the “can’t open attachments in Yahoo Mail” issue. You can turn off attachment scanning settings to preview all attachments you receive without facing an empty preview screen. Just don’t forget to refresh your email account to see the working attachment preview panel!

Re-login to Your Account

If the above solution doesn’t work for you, another best way is to sign off your account and log in again to fix the Yahoo Mail attachment preview not working issue. This way, you can resolve the attachment preview getting blank problem.

These solutions are apt for manually fixing the “can’t preview attachments in Yahoo Mail” problem. However, many Yahoo Mail users still can’t view attachments on the preview screen. Don’t worry! We have a flawless solution for resolving the issue and help you view attachments without worries.

Steps to Resolve “Yahoo Mail Attachment Preview Not Working” Issue

The following points describe the steps to use the software for saving emails from your Yahoo Mail account:

• Install and launch the tool on your Windows system. Then, click on Open tab from the top-left corner of the interface.
• Next, select Email Accounts >> Add Account from the dropdown menu.
  
• After that, provide your Yahoo Mail account credentials in the appropriate fields to add your Yahoo account to the software.
  
• Upon doing so, the software will preview your Yahoo mailbox data in its dedicated preview panel.
  
• Next, click on the “Extract” tab and select the “Attachments” option from the provided menu.
  
• Browse the preferred location where you want to save your resultant files.
  
• Apply the provided advanced options and click on the “Save” button.
  

And that is all the steps for using the tool to resolve the Yahoo Mail attachment preview not working issue. Furthermore, let us check out some of the astonishing features of this expert-favorite utility.

Conclusion

Yahoo Mail users face issues with the attachment preview panel while trying to view the files they receive. The core problem is the inability to preview received attachments within the viewing panel. We discussed the reasons behind this problem and the manual troubleshooting tips to rectify this issue. However, using the automated tool described in this blog will assist you in as an alternate way when Yahoo Mail attachment preview not working.

Read More: Why Are My Emails Disappearing from my Yahoo Mailbox?