Can a Workspace admin export every user at once?
No. The tool signs in one user at a time through that user's own Google sign-in. It does not use a service account or domain-wide delegation to sweep the organisation. For every mailbox without the users present, Google Vault or the admin Data Export is the route.
Does Google Workspace Backup Tool need an app password?
No. Workspace stopped accepting app passwords for third party mail software in May 2025. The user signs in through the standard Google window and allows access on the consent screen, so no password is typed into the software.
Who approves the sign-in, the admin or the user?
The user signs in and allows access. If the domain restricts third party apps, an administrator first marks the software as trusted under Security, API controls. An administrator cannot sign in for another person.
The sign-in is refused, what is wrong?
IMAP is off for the user's organisation unit, or the domain blocks third party apps. Enable IMAP in the Admin console under Apps, Gmail, End User Access. Then trust the software under Security, API controls. Neither is set in the software.
Does it keep my Gmail labels?
Yes. Every label becomes a folder in the saved copy with its name kept. Nested labels keep their structure, and All Mail is skipped so a message with several labels is not saved more than once.
Will the G Suite backup tool save Drive files, Chat or Calendar?
No. Only Gmail is backed up. Google Drive, Shared drives, Google Chat and Calendar live in separate Workspace services and need their own export.
What about a suspended or ex-employee mailbox?
Only while it can still sign in. A suspended account cannot complete Google sign-in, so back the mailbox up before the person leaves or the licence is removed. After the licence is reclaimed the mailbox is gone, and Vault is the only route left if a hold was in place.
PST or PDF for a Workspace backup?
Go with PST if the mail may return to Outlook or another account. Go with PDF for a copy meant for reading, an audit or a legal file that opens anywhere. Repeating the backup with a second format is common for a compliance copy.
Is a large Workspace mailbox a problem?
No. The paid edition sets no ceiling on the amount of mail copied. A large mailbox is slower because Google limits download speed on a single connection, but the backup finishes and resumes from the last message if your connection drops.
Does Workspace mail route through Corbett?
No. The office PC connects to Google over IMAP and saves the files locally. Corbett never receives company mail.
Will the tool work on macOS?
No. It works on Windows 7 to 11 and Windows Server 2008 to 2025 only.
Does the free Workspace demo have limits?
The demo signs a user in through Google, loads every label and unlocks the full preview and all filters. The backup stops at 10 emails per folder, enough to open the output and confirm labels came across as folders.
Which formats can a Workspace mailbox be saved in?
PST, MBOX, EML and MSG open in mail clients. PDF, HTML, CSV and TXT serve documents and lists.
Can I limit the backup to a date range or one sender?
Yes. Filters cover From and To dates, sender, recipient, subject and body, attachments and a size limit before the backup starts.
Can I back up several users?
Yes. Queue several users into one session. Every user still signs in through Google on their own.
Can I back up a personal Gmail address with it?
Yes, but a personal address has its own page, the Gmail Backup Tool.
Can the saved mail go to Microsoft 365 or another tenant?
Yes. Transfer a user to Microsoft 365, a second Workspace tenant or another IMAP host with the email migration tool.
Does the tool delete mail from Google?
No. It only reads the mailbox. Clean the account yourself once the archive is checked.
Are attachments and addresses saved on their own?
Yes. Attachments, email addresses and phone numbers can be extracted without saving full messages.
Does it work on Windows 7?
Yes. Windows 11 and 10 are supported along with all older versions.
How much does Google Workspace Backup Tool cost?
One payment of $99 buys a lifetime licence for up to 5 machines, with a 30 day refund window.